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Cancellation Policy

At Folkloure Counselling Practice, we are committed to protecting your privacy and the confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic). We collect personal information such as your name, contact details, date of birth, emergency contact, relevant health history, counselling notes, and billing information directly from you through intake forms, sessions, or communication via email, phone, or our website. This information is collected solely for the purpose of providing counselling services, managing appointments and payments, and meeting our professional, legal, and ethical obligations. Your information will only be disclosed with your consent, or when required by law, such as in situations where there is a risk of harm to yourself or others. All client information is securely stored in password-protected systems and/or locked files, and only accessed by authorised personnel. When no longer required, records are securely destroyed or permanently de-identified after a minimum retention period of seven years. You have the right to request access to, or correction of, your personal information at any time. While you may choose to remain anonymous for general enquiries, identifiable information is required for counselling sessions to ensure safe and effective care. Our website may use cookies for basic functionality and analytics, and you can disable them at any time via your browser settings. In the event of a data breach, we will take immediate steps to contain the issue and notify affected individuals and relevant authorities in line with the Notifiable Data Breaches Scheme. By booking or attending counselling sessions with Folkloure, you consent to the collection, use, and storage of your information as described in this policy. We may update this policy periodically, and the most current version will always be available on our website.

Contact Details

• Mornington Peninsula, VIC, Australia

  0423010863

  Folkloureinfo@gmail.com