Folkloure Wellbeing ("Folkloure", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information across all Folkloure Wellbeing services, and outlines your rights as a consumer.

This policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Victorian and Australian consumer protections.

1. Who This Policy Applies To

This policy applies to anyone who engages with Folkloure Wellbeing, including through:

• One-on-one counselling services

• Employee Assistance Programs (EAP)

• Mental health training, certifications, and teaching

• Events, expos, and workshops

• Our wellbeing magazine (digital or print)

• Our website, communications, and online platforms

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2. What Information We Collect

We only collect personal information that is reasonably necessary for our services.

This may include:

Personal Information
Name, email address, phone number
Organisation, role, and workplace details
Location (including regional or metropolitan area)

Sensitive Information
Health or wellbeing information shared during counselling, EAP services, or training participation

Sensitive information is collected only with your express consent, where required to deliver services, or where authorised or required by law.

Other Information
Event or training registrations and attendance records
Subscriptions and contributions to our wellbeing magazine
Website usage data (such as IP address, device type, and pages visited)

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3. How We Collect Information

We may collect information when you:

• Book or participate in counselling or EAP services

• Enrol in or attend training, certifications, or teaching programs

• Register for events, expos, or workshops

• Subscribe to or engage with our wellbeing magazine

• Contact us by email, phone, forms, or social media

• Use our website or digital platforms

Where possible, we collect information directly from you.

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4. How We Use Your Information

We use personal information to:

• Deliver counselling, EAP, and wellbeing services

• Provide mental health education, certifications, and training

• Manage event, expo, and workshop participation

• Communicate service updates, resources, and publications

• Improve our programs and community impact

• Meet legal, ethical, accreditation, and regulatory obligations

We do not use your information for unrelated purposes without consent.

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5. Counselling, EAP, and Confidentiality

Folkloure Wellbeing operates within recognised healthcare, wellbeing, and mental health practice standards.

All counselling and EAP services are delivered with strict confidentiality, professional care, and duty-of-care obligations.

Information shared during sessions will not be disclosed without your consent, except where:

• There is a serious and immediate risk to your safety or the safety of others

• Disclosure is required under Victorian or Australian law (including mandatory reporting obligations)

• Disclosure is required by subpoena, court order, or regulatory authority

• Information is reviewed for professional supervision, quality assurance, or compliance purposes (with identifying details limited wherever possible)

Where disclosure is required, we aim to involve you wherever it is safe and lawful to do so.

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6. Training, Certifications, and Teaching

For mental health training and certifications, we may collect information to:

• Confirm eligibility, attendance, and participation

• Issue certificates and maintain training records

• Comply with accreditation, auditing, or reporting requirements

Training records are retained only as required by law or governing bodies.

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7. Events, Expos, and Wellbeing Magazine

When you engage with our events, expos, or wellbeing magazine, we may use your information to:

• Manage registrations, attendance, and communications

• Share event updates, publications, or related content

• Understand engagement to improve future offerings

You can opt out of non-essential communications at any time.

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8. Disclosure of Information & Overseas Recipients

We may disclose personal information to:

• Trusted service providers supporting our operations (e.g., secure cloud storage providers, email platforms)

• Accreditation, training, or regulatory bodies where required

• Event venues or partners (limited to necessary details)

• Government, legal, or regulatory authorities where required by law

We do not sell, rent, or trade personal information.

Overseas Disclosure: We are likely to disclose personal information to overseas recipients only if those third-party services (e.g., website hosting, email marketing software) operate globally. The countries where recipients are likely to be located include the United States and potentially other jurisdictions depending on the service provider's data centers. We take reasonable steps to ensure these third parties are subject to similar privacy obligations or the individual's consent has been obtained.

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9. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure. Our measures include:

• Secure digital systems and access controls

• Confidential record-keeping practices

• Access limited to authorised personnel

• Implementation of a data breach response plan in line with NDB scheme requirements

Information is retained only for as long as necessary or required by law.

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10. Your Rights and Consumer Protections & Anonymity

As a consumer of healthcare and wellbeing services in Australia, you have the right to:

• Be treated with dignity, respect, and confidentiality

• Access personal information we hold about you

• Request corrections to inaccurate, incomplete, or outdated information

• Withdraw consent where appropriate (subject to legal, ethical, or safety obligations)

• Make a privacy or service complaint without fear of disadvantage

Anonymity: We provide the option for individuals to interact with us anonymously or using a pseudonym where it is lawful and practicable to do so. For most healthcare services, however, it is impractical or unlawful for us to do so, as we need identified information to provide a safe and effective service.

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law, Victorian health regulations, or the Privacy Act 1988 (Cth).

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11. Digital Platforms, Cookies, and Online Safety

Our digital platforms are designed to support privacy and safety.

We may use cookies or analytics tools to understand website performance and improve user experience. These tools do not identify you personally unless you choose to provide information.

We take reasonable steps to ensure online forms, communications, and digital records are securely managed.

Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not identify you personally unless you choose to provide that information.

You can manage cookies through your browser settings.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

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13. Contact Us and Complaints

If you have questions, requests, or concerns about privacy or your personal information, please contact:

Folkloure Wellbeing
Email: info@folklourewellbeing.com

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If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.

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By using our services or engaging with Folkloure Wellbeing, you acknowledge that you have read and understood this Privacy Policy.

Now that you have both the Terms and Conditions and the Privacy Policy, are you ready to upload these documents to your website?